Box Office / Patron Info & Guidelines

Box Office

Currently, the MACC Box Office windows are closed for public transactions. The MACC offers print-at-home ticketing so we currently require that patrons purchase their tickets online. This also enables a touchless ticket scanning process upon entry into the venue. The Box Office windows are only open for will call pick up day of show: one hour prior to McCoy Studio Theater shows, two hours prior to Castle Theater shows and four hours prior to A&B Amphitheater shows.  Hours may vary based on the needs of any particular event.  


For any questions, please email boxoffice@mauiarts.org, or call 808-242-SHOW (7469) during the hours 10 am-4 pm, Tuesday-Friday, and the staff will respond in a timely manner.
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Mahalo for your understanding.


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To review the seat maps for the MACC's venues, CLICK HERE.

Questions?  email the boxoffice
HOW TO GET HERE      |      CAMPUS MAP
​​​​​​​MAUI COUNTY BUS ROUTE MAPS

Box Office hours:  NOTE: For now, Box Office Hours are Tue - Fri, 10am - 4 pm only for  email or phone inquiries: (808) 242-SHOW (7469).

The Box Office will open for will call pick up four hours before showtime for events in the A&B Amphitheater/Events Lawn; two hours before show time in Castle Theater/Yokouchi Pavilion; one hour before show time in McCoy Studio Theater.

​​​​​​​The Schaefer International Gallery has no admission charge. Current hours are 10am-4pm Tue-Sat while exhibits are open. 

Address: One Cameron Way, Kahului (near the intersection of Kahului Beach Road and Wahinepio Avenue) in central Maui. The MACC is situated across from the University of Hawai'i Maui College campus, and is adjacent to Keopuolani Park. Conveniently located within short driving distance from Kahului Airport. 

Ticketing

Please note that facility fees and/or handling charges will be added to every ticket purchased through The MACC Box Office. We thank you in advance for understanding that these fees and charges help to offset the costs of operating Maui Arts & Cultural Center.

Kids Tickets

Generally all kids age 3 and up require a ticket. This policy may vary based on outside promoter stipulations.  Details will be included on the MACC's buy pages when purchasing tickets.  

Refund & Exchange Policy

Tickets will be refunded only for cancelled performances. Due to the nature of live performing arts, programs are subject to change, sometimes without prior notice. In this event, tickets will be exchanged for a new date of the same performance.

Special Needs

MACC is fully compliant with ADA guidelines, and all performance venues are accessible to individuals with disabilities. Please inform the Box Office of any special needs for you or your party when ordering tickets. For detailed information, click here:  IWD accessibility.

Public Notice

Public areas at MACC events may be photographed and/or videotaped for promotional and archival purposes. This may include the stage/performance areas as well as all audience areas. Your presence constitutes consent that your image may be used without compensation or legal counsel. No images from MACC events are to be used in any form to promote third party and/or commercial enterprises.

Lost & Found

Policy: Maui Arts & Cultural Center is not responsible for any items left behind by patrons. However, when items are found on the premises after concerts or events, we offer assistance in returning the items to their owners. For inquiries about items, CLICK HERE.  

Procedure

  • Volunteers/staff will record items in the Lost & Found log, which is located at the reception desk in MACC's Administrative Office.
  • Staff/volunteers will make every attempt to contact the owner of the item, if sufficient identification is on the item.
  • To inquire about a lost item, please call 1-808-242-2787 ( the admin Office) open Mon-Fri 9 am - 5 pm
  • In order to claim an item, the owner must describe it as closely as possible, then arrange to pick up the item in the Administrative Office and sign the Lost & Found Log.
  • Bank cards will be destroyed after one week (7 days). Other found items will be donated to charity or discarded after 30 days.

  • All ticket sales are final
    • RAIN or SHINE
    • No refunds / No exchanges
    • No Re-Entry
    • If a ticket is lost, stolen or destroyed, it will not be replaced
  • For the safety and enjoyment for all:
    • No tailgate parties
    • No outside food or beverages (this includes personal water bottles of any kind)
    • No beach chairs, strollers, umbrellas or any items with metal frames
    • No backpacks, bags or large purses
    • No signs, or flag-waving, or anything that will block the view of others
    • No cameras, video or recording devices
    • No weapons (firearms/knives/fireworks/etc.)
    • All guests are subject to search
  • Parking $10 - $25 (All fee lots are controlled by MACC)
  • It is unlawful for anyone under the age of 21 to obtain or consume alcohol OR for anyone to provide alcohol to a minor.
    • All violators will be removed and prosecuted to the fullest extent of the law.
  • By law, the MACC is a non-smoking facility
    • Non-smoking includes all smoking materials – vaping/e-cigs/etc.

  • All ticket sales are final
    • No refunds / No exchanges
    • If a ticket is lost, stolen or destroyed, it will not be replaced.
  • No outside food & beverages allowed.
    • We offer pre-show dining for most Castle and McCoy Studio Theater shows.
    • Menus are posted on each respective show page on our website.
    • Food & beverages are not permitted inside the theaters other than bottled water purchased on site.
    • Personal bottles may be brought into the venue empty and refilled at our lobby fountains. For the safety of our guests, glass bottles are not permitted.
  • Mahalo for your kokua